Spent the next few days back and forth including sending the log files. Reported, via the Helpdesk, on 20 March 2023, that the product doesn't work and included a video. Bought "Tenorshare UltData for Android (Windows Version) - Lifetime/1-5 Devices" on the 19th of March 2023. Thanks again for your understanding and patience! Yours Sincerely, Tenorshare Support Would you mind providing us with your email account and order ID and we will email back to you with solutions? Tenorshare values every customer and works hard to provide customers with an enjoyable experience using Tenorshare products and services. We tried to locate your records from our system but failed. If the problem cannot be resolved in the end, Tenorshare will refund you if your order is in 30 days. Any technical problems you have encountered when using the product, you can contact Tenorshare's technical support team and cooperate to locate the problem, including providing screenshots and log files or accepting free remote services provided by Tenorshare. Our prime motive is to assist the customers to solve their current issues. Customer satisfaction is the ultimate goal at Tenorshare. The customer care I've experienced has been flat, patronising and obtuse.ĭear Customer, We regret the inconvenience caused to you. And the 30 day satisfaction guarantee is, frankly, BS - as they have a (buried) no refund policy. So it's not able to do what the advertising and product claims. The big 'repair' download and install feature didn't fix my issue - as it actually depends on your ability to unlock your phone.
But having paid the fee for a registration - the claim is nonsense, and their software is really nothing more than a dressed up guide to the same advice youtube would give you.
The language they use in the product itself implies that they can pretty much fix/bypass software situations where you can't, say, use any touchscreen component - this was my problem, due to a particular Samsung green screen issue (that no youtube video or guide could resolve). As others have noted, this is a fairly shady endeavour.
Response for Tenorshare's reply below: This refers to order number 862712973. UPDATE: Since writing this complaint, and 3 subsequent emails to Tenorshare's stiff customer support team they have agreed to refund me 50% of the product charge. Avoid - doesn't work as advertised, and is a cash grab.
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